Job Opportunities at Emirates Grand Hotel (Reservation Agent) Dubai October 2015: The exclusive rooms of the 47-storey Emirates Grand Hotel are tastefully decorated with the latest in luxury amenities providing the comfort expected of luxurious hotel. This non-alcoholic hotel is conveniently located in the heart of the commercial district, on Dubai’s prominent Sheikh Zayed Road, next to the Burj Khalifa, the tallest building in the world, opposite Financial Centre Metro Station, easily accessible to the Dubai International Financial Centre, Dubai International Convention and Exhibition Centre, Dubai World Trade Centre, the largest Mall in the Middle East – Dubai Mall, and just 15 minutes drive away from Dubai International Airport and 5 minutes from the golden sands of the Jumeirah Beach Park.
- To be familiar with all hotel policies and procedures.
- To be well-versed with the facilities and services offered by the hotel.
- To “master” the room product in terms of rates, layout and physical attributes, breakdown/ configuration, benefits and amenities.
- To be well-versed in all reservations handling and process, proficient in operating the reservations systems and equipment.
- To provide prompt, courteous and efficient service at all times. To answer the phones within three rings.
- To upsell whenever possible to maximize on occupancy and revenues.
- To fully understand market segmentation to accurately “qualify” reservations.
- To handle incoming reservation requests/correspondence, confirming or regretting on the day received.
Company Name: Emirates Grand Hotel
Job Posisition: Reservation Agent
Job Location: Dubai, UAE
Salary info: -
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