Job Vacancy at Emirates Group (IO Relations Coordinator) Dubai November 2015: The Emirates Group is a Dubai-based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport. The Emirates Group comprises Dnata, an aviation services company providing ground handling services at 17 airports, and Emirates Airline, the largest airline in the Middle East. Emirates Airlines flies to over 140 destinations across 6 continents, operating a fleet of over 202 wide-bodied aircraft. The airline has 170 aircraft on order worth US$58 billion.
IO Relations Coordinator
To support the delivery of a bespoke concierge experience for Emirates Skywards iO members and VIP (commercially and strategically important) customers. Build a one to one relationship with members, ensuring a seamless and consistent service experience through customised journey management as well as effectively handling of any requests received. Utilise a wide range of contacts within other EK departments to maintain service quality levels that exceed customer expectations.
Qualifications & Experience:
- Customer Service / Customer Relations: 3+ Years
- 12 Years schooling or equivalent
- Experience with exposure to a Contact Centre environment Knowledge/skills: CRIS, EasyMars Microsoft applications (e.g. Excel, Word, Outlook)
- Advanced Fares and Ticketing Knowledge of Emirates Skywards Programme and experience of dealing with high value customers/front line customer service Leadership
Company Name: Emirates Group
Job Posisition: IO Relations Coordinator
Job Location: Dubai, United Arab Emirates
Salary info: -
Apply online: Click Here (tas-ekgcareers)